Scope
This policy applies to paid consultations and written briefs offered by Dev Environments, including desktop allocation planning, stablecoin sleeve reviews, reserve balance mapping, and board allocation briefs. It does not cover goods, software licences, or subscriptions — we do not sell those.
Booking deposit
A 40% deposit confirms a session date. The remaining balance is due when the written map or brief is delivered (or on the session day for sittings that do not include a deliverable beyond the meeting itself).
Cancellation by you
- More than 7 days before the session: full refund of the deposit within 14 business days.
- 3–7 days before the session: 50% of the deposit is refundable; the remainder covers preparation already begun.
- Fewer than 3 days before the session, or no-show: deposit is non-refundable.
If you cancel after paying the balance but before delivery of a written map, we refund the balance minus fees for work already completed, documented in writing.
Rescheduling
You may reschedule once without charge if you give at least 5 days’ notice and an alternative date within 30 days is agreed. Further reschedules may require a new deposit top-up if preparation must be repeated.
Cancellation by us
If we must cancel (illness, premises closure, or similar), you may choose a new date or a full refund of sums paid for that session.
Work already started
Intake review and draft diagramming that begin before the sitting are billable if you cancel inside the non-refundable windows above. We will itemise that work on request.
Materials and third-party costs
If you ask us to obtain paid extracts or room hire beyond our studio, those costs are non-refundable once incurred, unless the vendor refunds us.
Partial refunds
Where a multi-part engagement is stopped mid-way (for example, map delivered but board brief cancelled), you pay for completed parts at the agreed rates; prepaid amounts for undelivered parts are refunded.
Refund method and timing
Refunds are returned to the original payment method where possible, or by bank transfer to the account that paid. Processing typically takes 10–14 business days after approval. Currency conversion differences charged by banks are not topped up by us.
Exceptions
Force majeure events may delay sessions without automatic refund if a reasonable new date is offered within 60 days. Fee disputes should be raised within 14 days of delivery.
How to request a refund
Email contact@dev-environments.digital with your booking reference, session date, and reason. You may also call +852 3555 5888. We confirm the decision in writing.
Office: One Peking, 1 Peking Road, Tsim Sha Tsui, Kowloon, Hong Kong